Application Heal Thyself
By Laura Neufeld
Few things are as frustrating as technology gone awry. When everything is running smoothly, the modern conveniences that computers, the Internet, and all of their various software programs and applications allow us are time-saving treats. However, when a technological hiccup occurs, those conveniences are quickly cursed and all those hours saved are out the window.
That is why we at Courthouse Technologies have proactively invested in a large-scale support program that will make it virtually impossible for those hiccups to turn into a case of the full-blown flu. Our new Courthouse Support Center (CSC) is a holistic eSupport program that makes the support process quicker and more efficient.
One of the key features of the CSC is a continually growing database of articles which discuss some of the common problems and issues that users may face, and the steps needed to correct them. Much like the saying "Give a man a fish and you feed him for a day; teach him to fish and you feed him for a lifetime." we believe that if you are given the necessary knowledge and tools to handle some basic problems yourself, you will be better equipped to deal with any other issues or questions you may have in the future (you may even be able to prevent them altogether).
When a problem does occur, customers are able to open a support case online, explaining the issues they are having. The CSC guides you through the documentation process, making sure that all of the relevant information is captured. You can even attach a snapshot of the computer screen to help explain those hard-to-describe issues. Once a case is opened, customers are then able to track it - you can see the activities, history, and any relevant notes.
Perhaps an internal error occurs. Courthouse Technologies has that covered, too. The Courthouse JMS software will automatically open a support case; all of the relevant system information, error messages and setting details are included, and a support rep is assigned to the case immediately (talk about smart technology). The issue is automatically routed to the appropriate person. Once you have opened a support case, you can run a "Diagnostics" report within the application. The report can tell you and Courthouse Technologies everything about your problem, from missing lookup table values to incomplete financial settings, providing details that you might forget to mention -- or may not even be aware of. These features eliminate one of the most time consuming aspects of issue management - collecting all of the necessary and sometimes hard-to-obtain information.
Will we ever see the day when our office computers work perfectly day in and day out? Probably not. Computers are machines and machines will break down. But with advanced technologies like these, we're certainly on the road to smart systems that can -- if not heal themselves -- help us nurse them back to health.
To find out more about our new Courthouse Support Center, or any of our products, please visit our website at www.courthouse-technologies.com, or call us at 1-877-521-2199.
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By Laura Neufeld
Few things are as frustrating as technology gone awry. When everything is running smoothly, the modern conveniences that computers, the Internet, and all of their various software programs and applications allow us are time-saving treats. However, when a technological hiccup occurs, those conveniences are quickly cursed and all those hours saved are out the window.
That is why we at Courthouse Technologies have proactively invested in a large-scale support program that will make it virtually impossible for those hiccups to turn into a case of the full-blown flu. Our new Courthouse Support Center (CSC) is a holistic eSupport program that makes the support process quicker and more efficient.
One of the key features of the CSC is a continually growing database of articles which discuss some of the common problems and issues that users may face, and the steps needed to correct them. Much like the saying "Give a man a fish and you feed him for a day; teach him to fish and you feed him for a lifetime." we believe that if you are given the necessary knowledge and tools to handle some basic problems yourself, you will be better equipped to deal with any other issues or questions you may have in the future (you may even be able to prevent them altogether).
When a problem does occur, customers are able to open a support case online, explaining the issues they are having. The CSC guides you through the documentation process, making sure that all of the relevant information is captured. You can even attach a snapshot of the computer screen to help explain those hard-to-describe issues. Once a case is opened, customers are then able to track it - you can see the activities, history, and any relevant notes.
Perhaps an internal error occurs. Courthouse Technologies has that covered, too. The Courthouse JMS software will automatically open a support case; all of the relevant system information, error messages and setting details are included, and a support rep is assigned to the case immediately (talk about smart technology). The issue is automatically routed to the appropriate person. Once you have opened a support case, you can run a "Diagnostics" report within the application. The report can tell you and Courthouse Technologies everything about your problem, from missing lookup table values to incomplete financial settings, providing details that you might forget to mention -- or may not even be aware of. These features eliminate one of the most time consuming aspects of issue management - collecting all of the necessary and sometimes hard-to-obtain information.
Will we ever see the day when our office computers work perfectly day in and day out? Probably not. Computers are machines and machines will break down. But with advanced technologies like these, we're certainly on the road to smart systems that can -- if not heal themselves -- help us nurse them back to health.
To find out more about our new Courthouse Support Center, or any of our products, please visit our website at www.courthouse-technologies.com, or call us at 1-877-521-2199.
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