Courthouse IVRInteractive Voice Response System

Convenient, Cost Savings Self Service for Jurors

Courthouse IVR empowers jurors with the information they need about their jury service and gives them an easy, alternative way to respond to their summons or make a request of the jury department. Courthouse IVR dramatically reduces the number of routine calls that jury department staff have to deal with, giving them the time they need for the citizens who most need their attention.

And because the system is completetly integrated with Courthouse JMS, processing juror requests happens right inside the JMS. There's no cumbersome use of the telephone handset with Courthouse IVR.

Automate 80% of juror inquiries

Because the system uses text-to-speech technology you decide what the messages say. All administrative functions are also driven right from within Courthouse JMS. You can even create, schedule, and automatically deliver outbound calls to jurors.

With Courthouse IVR, jurors can:

  • Call and listen to general information about jury duty 24/7.
  • Hear their current status (direct from the JMS), the requests they have pending, and the disposition of requests.
  • Update their personal information - work and home telephone numbers, date of birth, and more.
  • Make requests to be excused, disqualified, deferred, or postponed and leave detailed messages regarding their requests.
  • Schedule a reminder call, a kind of "wake-up call" for jury duty.
  • Choose to be notified of the disposition of their request by telephone.
You define the messages and how they flow.
Process juror requests on the Request Maintenance Page - listen to juror messages right there.
Create, schedule, and automatically deliver outbound calls to jurors.

What Our Customers Say

  • Using the Courthouse Technologies, Ltd. jury management platform was one of the best things we have ever done in our jury room operation.
    - Carmella Sabaugh, Clerk of Courts - Macomb County, MI
  • This product made me realize that we can accomplish a lot of data entry while saving time in our jury operation. We have reduced our jury staff by 33%.
    - Scot Cannell, IT Administrator - Washtenaw County, MI
  • We continue to be extremely pleased with Courthouse Technologies' Jury Platform. The staff is knowledgeable, responsive, and friendly and always on-call as needed. We definitely made the right decision in choosing CHT.
    - Toni Copeland, Jury Coordinator - Arlington County Circuit Court, VA
  • CHT has allowed us to consolidate what used to be individual county jury management duties into regional management units. The program fits our needs from our smallest to our largest courts.
    - Sally Holewa, State Court Administrator - Unified Courts of the State of North Dakota
  • For the first time ever, we had a 90% reduction in our undelivered mail! It has taken the hassle away of printing and mailing while saving our court money.
    - Evelyn Bell, Court Administrator - Stevens County, WA
  • 50% of our summonses are answered and returned online. This has reduced the amount of incoming phone calls and returned mail we receive on a daily basis.
    - David Ballmann, Jury Administrator - Montgomery County, OH
  • In the first year, we cut our summons mailing by 45% with help from SummonsDirect, and reduced our juror correspondence, including telephone calls, by 75% with Courthouse eResponse.
    - Carmella Sabaugh, Clerk of Courts - Macomb County, MI
  • Courthouse Technologies scanning solution has nearly eliminated the need to manually enter routine information such as phone numbers. Consequently, our failure rate has been significantly reduced compared to the old system.
    - Todd Steiner, CIO - US District Court, Northern District of Indiana
  • I used to have no access to the jury system. Since switching over, I can now look at any juror's history record and who from my staff had dealt with him/her without leaving my office.
    - Josie Delvin, Clerk of Courts - Benton County, WA
  • I have not had any issue working with Courthouse Technologies. Any time I need help, they are right there. I never have to wait to get the help I need, when I need it. Their support network is fantastic!
    - John Anderson, IT Dept. - Okaloosa County, FL
  • Over 30% of summonses were completed over the internet in the first month and we expect 50-60% in future. The eResponse product reduced the manual effort required by Sheriffs to receive data and enter and respond to summonses.
    - John Sherrah, President - ITI International Technology Integration (Project Manager for Province of BC)
  • I am pleased to say that Courthouse Technologies has so streamlined the Jury selection and notification processes in Lake County that intervention from the I.T. Department is rarely needed for routine processing. The Courts are truly self-serving.
    - Jim Walsh, Information Technology Director - Lake County, OH